Thrive Life
  • 12-Jul-2017 to 12-Sep-2017 (MST)
  • Consultant Services
  • American Fork, UT, USA
  • 11
  • Hourly
  • Full Time

Medical, Dental, Vision, Life, Accident, 401(k)


At Thrive Life, we are passionate about improving the lives of families around the world. Our products offer families an enhanced mealtime experience through cost-effective convenience. Families can count on quality, nutritious foods and maintain peace of mind with our long lasting, freeze dried products. We aim to take this food revolution throughout the world and need individuals who are passionate about our mission and dedicated to excellence to join our Thrive team!

Call Center Representatives support independent consultants and customers and are the primary contact point with Thrive Life. They demonstrate willingness to help and professionalism in all that they do.

DUTIES

  • Answer calls and respond to emails 
  • Handle customer inquiries both by telephone and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into system
  • Update existing customer information 
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures

QUALIFICATIONS

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Knowledge of customer service principles and practices
  • Experience in a call center or customer service environment (preferred) 
  • Good data entry and typing skills
  • Excellent Verbal and written communication skills
  • Team work, stress tolerance, attention to detail

BENEFITS

We look first to improve the lives of our employees and their families by offering the following benefits:

  • Compensation- Fair compensation based on your abilities and experience.
  • Impact- At Thrive Life, you'll be able to make a big impact in your role.
  • Benefits- Medical, Dental, Vision, Life, Accident, Long Term Disability, 401(k) with employer match, Urgent Care Membership, Discounted Vasa Fitness Membership.
  • Product Discounts- We want you and your family to be able to enjoy Thrive products, so we offer you product discounts and an employer match.
  • Culture- We take pride in our Thrive Life culture of continuous improvement and new ideas. Our employees are our biggest asset!
Thrive Life
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